What does 'user adoption' refer to in the context of CPQ?

In the context of CPQ (Configure, Price, Quote), 'user adoption' specifically refers to the degree to which users effectively integrate CPQ tools into their daily sales processes. This concept emphasizes that merely training users or providing software is not enough; the focus is on how well these users incorporate the CPQ system into their workflows to enhance their productivity and improve sales outcomes.

When users actively integrate CPQ tools into their routines, it signifies a successful adoption. This leads to streamlined processes, reduced errors, and quicker sales cycles, as users leverage the system to create accurate quotes more efficiently. The overall success of a CPQ implementation can often be measured by this level of integration and effective use within the organization.

Other options, while related to user interaction with the software, do not capture the broader idea of user adoption as effectively. Training is an important first step, but it does not reflect the ongoing integration within daily processes. Similarly, the acceptance of new features and providing feedback are important for continuous improvement but are subsets of the larger concept of how users actually leverage the tools in their jobs.